Returns + Exchanges
Here at The Faded Farmhouse, we try our hardest to make your shopping experience the best possible!!
With that said, we understand that returning items that don't work for you as well as you'd hope will happen, so we want to make sure our return policy is easy to follow as possible! If you order something from us and you don't absolutely love it out of the box, rest assured that you can return most items to us within 7 days of delivery for store credit.
- Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us. We DO NOT send return labels, so you can send the item back however you prefer. Return shipping charges will not be refunded or included in store credit.
- Store credit will be given for the purchase price of all eligible returned merchandise. We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
- Returns must be post marked within 7 (seven) days of the date you receive your shipment. No exceptions. Any returns postmarked after 7 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
- Clothing must be unwashed, unworn, free of damage & have original tags attached.
- Store Credit will be sent to you in the form of an E-Giftcard via email when your Return is processed. It will be sent to the email address you have on file.
- Certain merchandise, such as gift cards and final sale items are not eligible for return.
To reach our Guest Services department send us an email at YourFriends@TheFadedFarmhouse.com for a speedy response, or call us anytime Monday-Friday 10:00am-5:00pm or Saturday 10:00am-5:00pm (CST) at (615) 500-1535.